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Refund Policy

Last Updated: 30/11/2025

This Refund Policy applies to all payments processed through our Payment Checkout System using PhonePe.

1. Refund Eligibility

Refunds may be provided in cases of:

  • Duplicate payment
  • Failed transaction but amount debited
  • Cancelled order (as per merchant's rules)
  • Wrong or extra debit by payment gateway

2. Non-Refundable Cases

Refunds will not be issued if:

  • The service or product has already been used
  • Incorrect information was provided by the user
  • Any violation of Terms of Service
  • Refund request is outside the allowed time window

3. Refund Process

a. For Failed or Pending Transactions

  • PhonePe automatically reverses the amount within 3–7 working days.

b. For Merchant-Approved Refunds

  • After merchant approval, the refund is processed back to the original payment method.

4. Processing Time

Refund timelines depend on:

  • Banks
  • PhonePe payment gateway
  • Card network policies

Typical time: 3–10 working days

5. Contact for Refund Requests

To apply for a refund, provide:

  • Transaction ID
  • Registered mobile number
  • Payment screenshot
  • Reason for refund